Peter Couchman is the Chief Executive of the Plunkett Foundation.

The Plunkett Foundation is the organisation which promotes and supports co-operative and social enterprises in rural communities both in the UK and internationally. It provides support, networks and knowledge which offers practical solutions for rural communities that helps to create thriving places where people live and work now and in the future.

Thursday, 27 August 2009

24/7 Service to order

My favourite shop visit of the week was the village store that gave each of its regular volunteers a front door key. They could then come down to the store at any time, day or night, to meet their retail needs and those of their neighbours. I won't mention where in case their insurance company doesn't like the idea. Volunteers shared stories of just popping in because their neighbour had run out of coffee.

I don't think that this is a model of customer service that any supermarket managers will be rushing to copy in the near future.

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